What does a Click-to-dial feature in CTI allow users to do?

The Click-to-dial feature in Computer Telephony Integration (CTI) significantly enhances user efficiency by allowing them to initiate phone calls with a simple click of a button. This functionality streamlines communication processes, as users can easily connect with contacts or prospects without the need for manual dialing, which can be time-consuming and error-prone.

This feature is particularly useful in environments where efficiency is crucial, such as sales and customer service, where representatives may need to make numerous calls throughout the day. By reducing the steps involved in placing a call, Click-to-dial improves productivity and optimizes the user experience, making communication faster and more seamless.

Other options, while relevant to call management, do not encapsulate the primary advantage of Click-to-dial. For instance, manually entering phone numbers is not part of the Click-to-dial capability, as the feature is specifically designed to bypass this manual process. Similarly, blocking unwanted calls and automatically logging call details are separate functionalities that enhance telephony systems but do not define the core purpose of Click-to-dial.