True or False: Open CTI has separate APIs for Classic and Lightning Experience.

Study for the Salesforce Integration Architect Test. Dive into practice questions, each with detailed explanations, to enhance your preparation. Get exam-ready with focused study!

Open CTI (Computer Telephony Integration) is a framework provided by Salesforce that allows telephony applications to integrate with Salesforce. It is designed to work across both the Salesforce Classic and Lightning Experience interfaces using a unified API. This means that developers and integrators do not need to deal with separate APIs for Classic and Lightning; they can leverage the same Open CTI API to implement functionality in either user interface.

The seamless integration capability of Open CTI ensures that organizations can provide telephony services across their Salesforce environment without having to rewrite or duplicate code for different interfaces. This design enhances the developer experience and aids in maintaining a consistent user experience regardless of the platform being used. The unified approach also simplifies their integrations and helps in faster deployment.

Understanding this aspect of Open CTI is essential for Salesforce integration architects to facilitate smooth integration efforts with telephony systems, ensuring cohesive operations in today's diverse user interface environments.

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